PetBlizzard Shipping Policy

Last Updated: Mar 2025

1. Introduction

Welcome to Petblizzard (“we,” “us,” “our”). This Shipping Policy explains how and when we process and ship your orders placed through PetBlizzard. By purchasing from us, you agree to the timeframes and terms outlined below.

2. Processing and Production Times

2.1 Custom Products

  • Production Time: Our custom products are made to order. It may take up to 14 days to craft your personalized item, depending on design complexity and current order volume.
  • Shipping Time: Once production is complete, it typically takes another 14 days for your order to arrive, depending on your location and the shipping method selected.

2.2 Non-Custom Products

  • Dispatch Time: For standard (non-custom) items, we aim to dispatch orders within up to 7 days of receiving your order.
  • Shipping Time: After dispatch, delivery can take up to 14 days from our warehouse to your address, depending on where you’re located and the shipping service used.

Important: These timeframes are estimates, not guarantees. External factors (such as customs delays, weather issues, and carrier constraints) can affect actual delivery times.

3. Shipping Methods and Carriers

We partner with reputable carriers to ensure reliable delivery. Specific carriers may vary by region, but common options include [DHL, UPS, FedEx, USPS, etc.]. Tracking information will be provided via email once your order has shipped, if applicable.

4. Shipping Costs

  • Calculated at Checkout: Shipping costs are typically calculated based on destination, weight, and shipping method. These fees will be displayed at checkout before you finalize your purchase.
  • Free Shipping Threshold (if applicable): If you offer free shipping after a certain order value, mention it here (e.g., “We offer free standard shipping on orders over $79”).

5. International Shipping

  • Customs and Duties: Recipients are responsible for any import duties, taxes, or brokerage fees. These charges vary by country.
  • Extended Delivery Times: International shipments can take longer due to customs processing.

6. Split Shipments

For orders containing both custom and non-custom products, we may ship items separately. Non-custom products might arrive first, while custom items follow once production is complete.

7. Delays and Exceptions

While we do our best to meet the stated production and shipping timelines, delays can occur for reasons beyond our control (e.g., supply chain disruptions, holidays, natural disasters). If you have concerns about a significant delay, please contact us at Petblizzard@Petblizzard.com

8. Lost or Damaged Packages

If your package is lost or arrives damaged:

  1. Contact the carrier to file a claim if tracking shows delivery was attempted or completed.
  2. Email us at Petblizzard@Petblizzard.com with your order number and any evidence of damage (photos, carrier correspondence, etc.). We will assist in resolving the issue as quickly as possible.

9. Contact Us

If you have questions about shipping, delivery times, or order status, reach out to us:

  • Email: petblizzard@petblizzard.com or DM us via the chat bot in the bot right corner of the website
  • Address: George St  Sydney, NSW 2000 Australia